FAQ 

Q1: How long will my online art centre store be down for? 

A1: If you have upgraded to the new SAM API (v3) your art centre store will have no down time. Your art centre will need to work with your web developer to switch to the new SAM API before you GO LIVE with new SAM.  

Q2: Will we still be able to open the art centre and use SAM? 

A2: Yes, all the onboarding and set-up will be done before you start using the new SAM. When you finally do start using the new SAM there shouldn’t be any interruption to art centre opening times or using SAM. 

 Q3: What if we don't want to move our data across to the new SAM? 

 A3: The old SAM will be phased out as soon as all art centres are ready to move across to the new SAM. If you want to start SAM with a clean slate- please get in touch!  

Q4: Will I get training? 

 A4: Yes. As part of ‘onboarding’ you will receive access to training. This will allow you time to complete training prior to ‘Going Live’ with SAM.